2 Year Warranty
Hatha strives to make every board to the highest standard as possible. We are so confident in our manufacturing process we offer a 2 year manufacturing warranty on all of our inflatable boards. Please note that this 2 year warranty covers the board only, all other components such as the deck pad, leash, paddle, fins, pump etc have a 12 month warranty. Components that have not been looked after properly, have been mistreated or not used for for their intended purpose will make the 12 month warranty void. This includes wear and tear, over and inadequate storage and transport.
All boards are thoroughly checked during the manufacturing process and also prior to being shipped to the customer. We have a strict quality control process.
This warranty will only cover new boards that have been purchased from an approved Hatha Board dealer. Proof of purchase must be presented at the time of the warranty claim. This warranty does not cover for any damage that may be a result of usage wear, or any misuse of the product, such as accidents, heat, excessive exposure to the elements, direct sunlight or frost, poor handling or inadequate storage, incorrect board set up, commercial use, rental, teaching or any other obvious neglect and irresponsible use. Slight cosmetic defects that do not affect the boards use or performance are not applicable due to all of our boards being hand finished.
The 2 year Warranty starts on the day the retail customer purchases the board, this will be identified in a valid receipt. We will also need the individual serial number printed on every board, these can be located on the fin box.
This receipt is non transferable. If for some slight reason the board is found to be defective you must contact Hatha directly, via an email detailing the claim. Included in this short report must be the circumstances, a copy of the valid receipt, the boards serial number and also photos detailing the issue. This information will be inspected by Hatha to determine if the product is defective or has occurred by other means. Once this has been reviewed the customer will be contacted with the results. If this is deemed a manufacturing fault or material flaw then the product will have to be returned to the retailer from where the product was originally purchased or direct to us a Hatha. Upon a physical inspection and review, Hatha will only then make the final decision as to the nature of the problem and if deemed necessary, issue a replacement product (subject to availability of model in question).
If a board has to be returned to Hatha head office or retailer, the customer is fully responsible for the delivery cost and also safe transport of the board. The customer holds all responsibility for the board’s safe return. We suggest to use a signed for service, we can help advice on the most appropriate service to use. (see returns)
Please inspect all freight upon delivery or a soon as practicable. Please thoroughly check over the board, fins and contents before use. If a fault is located then this must be raised with Hatha directly via an email or phone call as soon as possible.
Before placing your order with us please ensure that you are purchasing the correct board and size for your intended use and storage. If you are unsure on anything on our website then please don’t hesitate to contact us.
We can only accept a return if the board has been unused, is still boxed and sealed as it was originally accepted and is within the 30 days from the original purchase date. The return postage cost is the responsibility of the customer as is the safe transit of the goods. We strongly advice using a signed for service. The original postage cost can not be refunded unless it is deemed the goods are faulty (see warranty).
All of our boards are made to a very high standard and are inspected for quality control.